Refund policy

Return & Refund Policy – NexoraGulfs

At NexoraGulfs, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we offer a 7-day return policy under the following terms and conditions.

1. Return Eligibility

Customers can request a return within 7 days of receiving their order.
Products must be unused, undamaged, and in their original condition and packaging.
Proof of purchase or order confirmation may be required.
Items that have been used, damaged by the customer, or returned without their original packaging may not be eligible for a return.

2. Refund Policy

Once your returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed through the original payment method, where applicable. The time required for the refund to appear may vary depending on your payment provider.

3. Exchange Policy

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery. We will review your request and assist you with an appropriate solution.

4. Return Shipping

Return shipping costs may be the customer's responsibility unless the product received is defective, damaged, or incorrect due to our error.

5. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any such exclusions will be communicated where applicable.

6. How to Request a Return

To initiate a return or refund, please contact our customer support team with your order number, reason for the return, and relevant photos if the product is damaged or defective.

Our team will guide you through the return process.