Refund policy

Refund Policy – Nexoragulfs Store

At Nexoragulfs Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 7 days from the date of delivery to request a return. To be eligible for a return:

• The item must be unused and in the same condition as received
• The item must be in its original packaging
• Proof of purchase (order number or receipt) is required

Non-Returnable Items

The following items are not eligible for return:

• Personal care items
• Used or damaged products (unless damaged upon arrival)
• Sale or clearance items

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved:

• Refunds are processed within 5–10 business days
• The amount will be credited to your original payment method

Late or Missing Refunds

If you have not received your refund:

• Please check your bank account again
• Then contact your bank or payment provider, as processing times may vary

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

Shipping Costs

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

📧 Email: infonexoragulfsstore@gmail.com
📞 Phone: +971503748856